PRIVACY POLICY
Most Recent Update: January 16, 2024
This Privacy Policy explains how Blue Valley Heating and Cooling collects, uses and discloses personal information of its customers, prospective customers, and visitors to its website at bluevalleyheatingcooling.com.
COLLECTION OF PERSONAL INFORMATION
Information collected directly from you: We may collect personal information directly from you, for example through a web form, during an online or in-person registration, while scheduling service, while setting up an account with us, or when you contact us for customer support. Personal information we collect directly from you may include first and last name, address, email address, and phone number.
Information collected from your device: Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including for example, your IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website.
Our website may also use cookies to personalize your experience and enable certain features. You may disable cookies in your web browser however parts of our website may not function properly. More information about blocking and deleting cookies is available at http://www.allaboutcookies.org. Our marketing and email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.
Information collected from our advertising partners: We may collect personal information about you from our advertising partners. Personal information we collect from our advertising partners may include your demographic information, service history, and geographic location.
USE OF PERSONAL INFORMATION
We use information collected directly from you to provide you with our products and services, customer service and support, and other relevant information. We may also use this information to market our products and services to you, including by email and text message subject to your consent.
We use information collected automatically from your device to provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts. We may also use information collected from you and information collected from your device to send you service reminders and promotions.
We use information collected from our advertising partners to market our products and services to you.
DISCLOSURE OF PERSONAL INFORMATION
We may use third-party service providers to assist us with providing and marketing our products and services to you and we may share your information with such third parties for these limited purposes.
We may use Service Titan, Schedule Engine, Hatch App, and other third-party service providers for our email marketing and text message communications. For more information about how we may use your information with Service Titan, Schedule Engine, and Hatch App, and the information that may be collected through our marketing and email campaigns, see those providers’ privacy policies:
Service Titan Privacy Policy: https://www.servicetitan.com/legal/privacy-policy
Schedule Engine Privacy Policy: https://www.scheduleengine.com/privacy-policy
Hatch App Privacy Policy: https://www.usehatchapp.com/privacy
We use Google Analytics to help us understand how visitors interact with our website. Google Analytics uses and processes your information in accordance with its privacy policy available at https://policies.google.com/privacy.
We may use Google Ads, Facebook Ads, and other third-party advertising partners. We may authorize our advertising partners to use cookies and similar technologies on our website to automatically collect certain information from your device and we may share information about you, your purchases, and your interactions with our website with our advertising partners. Such information can be used by us or our advertising partners. For more information about how to opt out of targeted advertising from our advertising partners, go to https://safety.google/privacy/ads-and-data/, and https://www.facebook.com/privacy/policy/.
We may also share your personal information if necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
EMAIL AND TEXT MESSAGE COMMUNICATIONS
If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us.
If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us. For more information, see our Mobile Messaging Terms and Conditions available at https://bluevalleyheatingcooling.com/terms-and-conditions
YOUR PRIVACY RIGHTS
You may have the right to request access to the personal information we hold about you, to port it to a new service, or to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us at https://bluevalleyheatingcooling.com/contact-us/.
CHANGES TO THE THIS PRIVACY POLICY
We may update this Privacy Policy at any time. Please review it frequently.
CONTACT INFORMATION
If you have any questions about this policy or our privacy practices, please contact us at https://bluevalleyheatingcooling.com/contact-us/.
